These Terms and Conditions govern sale by Wallstickers-folies.co.uk. Each purchase on the website is governed by the terms and conditions applicable at the date of ordering. By confirming your order, you unreservedly accept our Terms & Conditions after reading them.
ARTICLE 1 - PRICE
1.1 - The prices of our products are indicated in GBP, including taxes but excluding shipping costs.
1.2 - All products, regardless of their origin, are payable in GBP.
1.3 - Wallstickers-folies.co.uk reserves the right to change its prices at any time but the products will be charged based on rates in effect at the time of confirmation of the order.
1.4 - The articles remain the property of Wallstickers-folies.co.uk until full payment has been received.
ARTICLE 2 - ORDER
2.1- Orders can only be placed on the website: www.Wallstickers-folies.co.uk
2.2 - The orders can be placed from a computer, a smartphone or a tablet.
2.3 - All orders require acceptance of the prices and descriptions of the products available for sale.
2.4 - Wallstickers-folies reserves the right to cancel or refuse any order from a customer with whom there is a dispute over payment of a previous order.
2.5 - The purchaser can find all the details regarding the order on his/her customer page, namely the order, delivery slip, invoice and package tracking number.
ARTICLE 3 - VALIDATION
3.1 - You acknowledge having read and agreed to these Terms and Conditions before finalising your order.
3.2 - At checkout, payment is immediate.
3.3 - The validation of your order implies acceptance of the Terms and Conditions. Unless proved otherwise, the data recorded by Wallstickers-folies.co.uk constitute proof of all transactions between www.wallstickers-folies.co.uk and its customers.
ARTICLE 4 - ORDER PROCESSING
4.1 - Wallstickers-folies manufactures all orders in 24/48h except on off days and holidays.
4.2 - Order processing is automated from the placing of the order, production, processing, packaging to shipping.
4.3 - Changes in size, colour or orientation cannot be made later than 12h after validation of the order.
ARTICLE 5 - DELIVERY
5.1 - Products purchased on the website www.wallstickers-folies.co.uk are shipped to England, all of Europe, overseas territories and beyond.
5.2 - Your order will be delivered to the shipping address entered when placing the order.
5.3 - The shipping times indicated 3/4 days are average times.
5.4 - www.wallstickers-folies.co.uk has 1 type of shipping:
Standard shipping by post.
With this type of shipping you will receive your package within 3/4 days through the Postal Service and Colissimo Access.
5.5 - For any returns due to "incomplete address" or "does not live at the address", the customer agrees to provide the exact address for reshipping.Contact us.
5.6 - All orders returned for the following reasons: "incomplete address", "does not live at the address", "unclaimed package", "would not pay shipping fees for a claim more than 3 months ago", the order will be considered lost and non-refundable.
ARTICLE 6 - PAYMENT
6.1 - The payment of your purchases can be made:
- by credit card: Visa, MasterCard, American Express and other credit cards
- by paypal
6.2 - Orders paid by Credit Card or Paypal are debited immediately from the account of the buyer and processed automatically according to the time set out in the section ORDER PROCESSING.
6.3 - The website www.wallstickers-folies.co.uk does not accept payment by bank transfer or by money order.
ARTICLE 7 - PAYMENT SECURITY
7.1 - All payments are secured by Ogone, Ingenico, 3D secure
ARTICLE 8 - RIGHT OF WITHDRAWAL
8.1 - According to Law No. 2014-344 of the 17 March 2014 on consumption, called the "Hamon law", you have a period of fourteen days to exercise your right of withdrawal without any reasons or penalty, except, where necessary, return shipping costs. The mentioned period starts from the date of receipt of the package.
ARTICLE 9 - EXCHANGE
9.1 - For any item to be exchanged
Return the item you want to exchange to:
ART & PUB
ZI de la Caldaniccia
20167 SARROLA CARCOPINO
accompanied by an explanatory note regarding the exchange, indicating the reference, size, colour, orientation and especially your order no..
Please note that an exchange can be made for an item of the same value or more.
10.1 - Any claims not specifying the order no. and the name of the customer who placed the order will not be taken into account.
10.2- Any claims sent by e-mail or regular mail with acknowledgement of receipt established after 3 months, will be considered as invalid.
10.3 - The company denies any responsibility for the quality of the products if they have been used or damaged during repackaging or transportation to us. They will not be exchanged or refunded.
10.4 - For claims relating to the receipt of a damaged package, you will be asked to send by e-mail or regular mail with acknowledgement of receipt, photographs of the packaging and damaged products.
Only products shown in this evidence will be taken into account.
10.5 - In some cases of non-payment, you will be asked to justify your claim by sending us a certificate of paymentby e-mail to firstname.lastname@example.org, or in writing to our postal address. The proof must include your surname, first name, and the name of your bank and the amount in question.
ARTICLE 11 - CANCELLATION and REFUND
11.1 - For cancellations of orders and requests for refunds, the buyer has 14 days from the date of receipt of the delivered goods to make such a request by e-mail.
11.2 - For all cancellations of orders that have already been shipped, you will be charged 20% of the total amount of the order to cover management fees and the handling of client files.
11.3 - Moreover, the shipping costs of the first shipment are not refundable.
11.4 - Refunds are made after a request by e-mail and by the method of payment of the order within 15 days.